> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usefrictionless.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Instagram

> Answer Instagram DMs from your Frictionless inbox, beside WhatsApp and your website.

## Before you start

* **A professional Instagram account** (Business or Creator). You can switch for free in Instagram's settings.
* **Owner access in Frictionless.** Only a workspace owner can connect channels.
* **The Starter plan or above.**

**1. Log in with Instagram**

In Frictionless, open **Channels → Instagram** and click **Log in with Instagram**. Allow Frictionless to manage your messages. This works on a phone too: Instagram opens in the same tab and sends you back.

**2. Allow access to messages**

In the Instagram app, turn on **Settings → Messages and story replies → Message controls → Connected tools → Allow access to messages**.

**3. Try it**

From another account, send yours a DM. It appears in your inbox with an Instagram badge. Reply from Frictionless or from the Instagram app; both show up.

## How it works

* **24 hours to reply.** Meta lets business tools answer within 24 hours of the customer's last message. After that, wait for them to write again.
* **One inbox.** Messages you send from the Instagram app also show in Frictionless, so your team sees the whole chat.

## If it doesn't work

> [accordion] Connected, but no DMs arrive
>
> Check **Allow access to messages** is on under **Connected tools** in the Instagram app, then send a new DM.

> [accordion] Instagram says the account isn't eligible
>
> Switch to a Business or Creator account in Instagram's settings, then click **Log in with Instagram** again.

## Disconnect

Open **Channels → Instagram** and click **Disconnect**. Past conversations stay in your inbox.


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