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Customers keep messaging your usual Telegram account. Frictionless connects through a bot that you add to your account, so their chats also land in your inbox and your team can answer them. You don’t need Telegram Premium or a new number.

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Before you start

  • The Telegram account customers already message. Use the app on your phone or computer, signed in to that account.
  • Owner access in Frictionless. Only a workspace owner can connect channels.
1

Open the bot

In Frictionless, open Integrations → Telegram and click Open Telegram. Telegram opens a chat with the Frictionless bot. Tap Start.The bot replies Linked to your business name. The link works for 15 minutes; if it has expired, click Open Telegram again.
2

Add the bot to your account

In Telegram, go to Settings → Telegram Business → Chatbots and type the bot’s username: the one in its chat, and on the Integrations page.
  • Chats: choose which chats the bot can see. To keep friends and family private, leave out your contacts, or pick only the chats you want.
  • Reply to messages: turn it on, so your team can reply from Frictionless.
The bot sends Connected and the Integrations page shows Receiving messages on its own.
3

Try it

From another Telegram account, send yours a message. It appears in your inbox with a Telegram badge. Reply from Frictionless and it arrives as a message from you.

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How it works

  • Replies come from your account, in the same chat the customer started.
  • Both places stay in step. Messages you send from the Telegram app also show in Frictionless, so your team sees the whole chat.
  • 24 hours to reply from Frictionless. Telegram lets connected bots answer within 24 hours of the customer’s last message. After that, reply from the Telegram app, or wait for them to write again.
  • Photos, voice notes and files show in the inbox as a note for now. Open Telegram to see them.
  • On every plan, from Solo up.

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If it doesn’t work

Telegram hasn’t told us the bot was added yet. Check Settings → Telegram Business → Chatbots shows the Frictionless bot. If you added it before tapping Start, remove it there and add it again.
Turn on Reply to messages for the bot under Settings → Telegram Business → Chatbots. If the customer last wrote more than 24 hours ago, reply from the Telegram app instead.
The bot only sees the chats you allowed. Change the Chats setting under Chatbots.

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Disconnect

In Frictionless, open Integrations → Telegram and click Disconnect. Then remove the bot in Settings → Telegram Business → Chatbots, so it stops seeing your chats. Past conversations stay in your inbox. Still stuck? Email appfrictionless@gmail.com and we’ll help.