Skip to main content
POST
Create a ticket

Authorizations

Authorization
string
header
required

Your API key (fk_live_…) from Settings → Developers.

Body

application/json
customer
object
required

Send userId or phone.

subject
string
required
Maximum string length: 140
Example:

"Refund for order 381"

description
string
Maximum string length: 4000
Example:

"Charged twice on 3 November."

type
string
Maximum string length: 30
Example:

"Refund"

priority
enum<string>
Available options:
low,
normal,
high,
urgent
Example:

"high"

status
enum<string>
Available options:
new,
in_progress,
waiting,
resolved
Example:

"in_progress"

dueAt
string<date-time> | null
Example:

"2026-11-07T17:00:00Z"

notifyCustomer
boolean
default:true

false opens the ticket without messaging the customer, now or when it moves later.

Response

The new ticket.

ticket
object