curl --request PATCH \
  --url https://api.usefrictionless.com/api/v1/tickets/{ref} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "status": "in_progress",
  "priority": "high",
  "subject": "<string>",
  "description": "<string>",
  "type": "<string>",
  "dueAt": "2023-11-07T05:31:56Z",
  "note": "The refund is on its way.",
  "notifyCustomer": true
}
'

import requests

url = "https://api.usefrictionless.com/api/v1/tickets/{ref}"

payload = {
    "status": "in_progress",
    "priority": "high",
    "subject": "<string>",
    "description": "<string>",
    "type": "<string>",
    "dueAt": "2023-11-07T05:31:56Z",
    "note": "The refund is on its way.",
    "notifyCustomer": True
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    status: 'in_progress',
    priority: 'high',
    subject: '<string>',
    description: '<string>',
    type: '<string>',
    dueAt: '2023-11-07T05:31:56Z',
    note: 'The refund is on its way.',
    notifyCustomer: true
  })
};

fetch('https://api.usefrictionless.com/api/v1/tickets/{ref}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.usefrictionless.com/api/v1/tickets/{ref}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'status' => 'in_progress',
    'priority' => 'high',
    'subject' => '<string>',
    'description' => '<string>',
    'type' => '<string>',
    'dueAt' => '2023-11-07T05:31:56Z',
    'note' => 'The refund is on its way.',
    'notifyCustomer' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.usefrictionless.com/api/v1/tickets/{ref}"

	payload := strings.NewReader("{\n  \"status\": \"in_progress\",\n  \"priority\": \"high\",\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"type\": \"<string>\",\n  \"dueAt\": \"2023-11-07T05:31:56Z\",\n  \"note\": \"The refund is on its way.\",\n  \"notifyCustomer\": true\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://api.usefrictionless.com/api/v1/tickets/{ref}")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"status\": \"in_progress\",\n  \"priority\": \"high\",\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"type\": \"<string>\",\n  \"dueAt\": \"2023-11-07T05:31:56Z\",\n  \"note\": \"The refund is on its way.\",\n  \"notifyCustomer\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.usefrictionless.com/api/v1/tickets/{ref}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"status\": \"in_progress\",\n  \"priority\": \"high\",\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"type\": \"<string>\",\n  \"dueAt\": \"2023-11-07T05:31:56Z\",\n  \"note\": \"The refund is on its way.\",\n  \"notifyCustomer\": true\n}"

response = http.request(request)
puts response.read_body

{
  "ticket": {
    "id": "NE-1042",
    "ticketId": "c0a8f3e2-5b1d-4f7e-9a3c-1e2d3f4a5b6c",
    "subject": "Refund for order 381",
    "description": "<string>",
    "type": "Refund",
    "priority": "high",
    "status": "in_progress",
    "dueAt": "2023-11-07T05:31:56Z",
    "resolvedAt": "2023-11-07T05:31:56Z",
    "createdAt": "2026-11-04T09:12:00Z",
    "updatedAt": "2026-11-05T10:00:00Z",
    "notifyCustomer": true,
    "customer": {
      "name": "Ada Obi",
      "channel": "whatsapp",
      "phone": "+2348012345678",
      "email": "<string>",
      "userId": "user_42"
    },
    "owner": {
      "name": "Kemi"
    },
    "chatUrl": "<string>",
    "url": "https://usefrictionless.com/tickets/NE-1042"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>"
  }
}