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Before you start

  • Admin access to the Facebook Page, or a Page role that can send messages.
  • Owner access in Frictionless. Only a workspace owner can connect channels.
  • The Starter plan or above.
1

Log in with Facebook

In Frictionless, open Channels → Messenger and click Log in with Facebook. Share your Page with Frictionless.On a computer, Facebook opens in a small window. On a phone, it opens in the same tab and sends you back when you’re done.
2

Pick the Page

Click Connect beside the Page customers message. New messages to it appear in your inbox.
3

Try it

From another Facebook account, message your Page. It appears in your inbox with a Messenger badge. Reply from Frictionless and it arrives from your Page.

How it works

  • 24 hours to reply. Meta lets business tools answer within 24 hours of the customer’s last message.
  • One inbox. Messages you send from the Page inbox on Facebook also show in Frictionless.

If it doesn’t work

Facebook only lists the Pages you shared during login. Click Log in with Facebook again and tick the Page on the sharing screen.
The Facebook window or tab closed before you finished. Click Log in with Facebook and go through to the end.
The phone login needs the site’s storage to remember where you were. Turn off private browsing, or connect from a computer.

Disconnect

Open Channels → Messenger and click Disconnect. Past conversations stay in your inbox.