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SMS goes out through Termii on its transactional route, so numbers on Do-Not-Disturb still get it. Use it for replies and updates to your own customers, never promotions.

Before you start

  • A Termii account with an approved sender ID: the name customers see the SMS is from, usually your business name.
  • Owner access in Frictionless, on the Starter plan or above.
1

Copy your Termii API key

In Termii, open Settings → API token and copy the API key and the API address (base URL).
2

Connect your Termii account

In Frictionless, open Channels → SMS and paste both under Connect your Termii account. Your keys are encrypted and never shown again, even to you.
3

Pick a sender ID

Choose one of the sender IDs Termii has approved on your account. If none is approved yet, request one in Termii first. Termii approves each name by hand, usually in 1 to 2 working days.

How it works

  • Customers can’t reply to a sender name. Ask them to message you on WhatsApp instead.
  • Termii bills your account for each SMS. 160 characters is one SMS; an emoji makes it 70.
  • Turning SMS off stops your team texting customers. Past SMS stay in their chats.